Description: Revised Schedule 17 Booking Office hours

Client: London Midland

Duration: 24 months

Detail: Due to passengers changing the way they purchase tickets, with a variety of purchase options now available, less than half of all tickets are now bought across the counter. London Midland sought to implement changes to reflect this investing in station facilities including Ticket Vending Machines, waiting shelters and security systems whilst matching resources in the Station Services team to suit customers’ needs across all routes.

Programme Management support was provided from Business Case approval through the myriad of consents and consultations up to the agreed revised hours being implemented. The support involved liaising with all London Midland departments.

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